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1300 2INVITE

Payments & Shipping

Shipping Methods, Payment and Returns Policy

What sort of payment methods do you accept?

We accept Visa, Mastercard and paypal.

Credit card - being a St George Merchant Bank customer you will be taken to a secure St George Payment Gateway to complete your payment.

Paypal - if you opt to pay via paypal you will be taken to paypal's secure payment portal to finalise payment.

Can I pick up my order?

We do offer a pickup service for local customers from our Olinda site.

Note our address is our workroom and for deliveries / pickups only.  We do not have a range on display and do not operate a retail shop from this address.

*** Pickup is via appointment only ***

Our pickup availability is

Mondays (10am - 12pm)

Wednesdays (10am - 12pm)

Fridays (10am - 12pm) or (5pm - 6pm)

 

Do you ship internationally?

Yes, for most items we do, however we do not ship glassware internationally!

For international orders we ship via Registered International Mail or Express Courier International.

Registered International Mail enables basic tracking and a signature upon delivery. Delivery is approximately 3 – 10 business days however on a few occasions is has taken up to 15 business days. More information can be found on Australia Post's website.

Express Courier International offers reliable door-to-door delivery of documents and goods to over 200 countries and territories within 2 to 5 business days between metropolitan areas of major cities. More information can be found on Australia Post's website.

For either services if your postal services tries to deliver and no-one is at home they should leave a calling card to let you know the item it as your local post office for collection.

Please note that as we use a third party to deliver your order we cannot be held responsible for delivery delays that are caused by circumstances beyond our control. 

Can I track my item?

Most orders are trackable (excludes items sent as letters ie edible images, sheets of party spot labels, small quantities of invitations etc). Once your order has been dispatched Australia Post will email you the tracking number.  You can track your item on the Australia Post website here.

If you dont receive the email please check your spam or deleted items folder just incase it has landed in there.

Please call us if you need help tracking something down as we are always happy to assist.

At Little Dance Invitations most orders are delivered via Australia Post.  

Standard delivery times apply. Please check the Australia Post website for delivery times.

How is my item delivered within Australia?

All items are packed appropriately and sent via Australia Post.

Standard delivery times apply.  To find out how long a parcel will take to arrive please check the Australia Post website

When will my item be dispatched?

We have built our business on Fast Turnaround

We send orders out every working day once they are ready to be sent!  

Personalised items and printed items do take longer than items we can easily pick and pack.
 

How long does it take to deliver my item?

To check Australia Post delivery times please visit their website.

Please note that Australia Post has changed its delivery time frames effective January 4th 2016. Regular deliveries are going to take a bit longer to arrive from now on :(

We have summarised the changes below :

Please check their delivery schedule and pick a shipping method that means your order will be delivered when you need it. 

Here they are :

Regular - Up to 2 business days longer than Priority

Priority - 1 to  4 business days depending on destination

Express - Next business day delivery if you are in the Express Post network.

Please note delivery to Perth, Townsville and Darwin can take 3 - 5 business days.

Disclaimer

These timetables are guidelines only and based on reasonable expectations and experience.

In all cases once items or orders leave our despatch the exact delivery time is out of the control of Little Dance.

Accordingly, Little Dance cannot and will not be held responsible for any delays in delivery or any alleged loss or damage caused by circumstances outside of Little Dance's control resulting in delayed deliveries.

Returns Policy. Yes we do, but you need to read this before returning something, please :)

We do accept returns, in some circumstances, however we do require that you pay for the freight back to us.

If it was a bricks and mortar retail store, by comparison that you were returning goods to you would need to take it back to them, at your cost, in as new condition, with a receipt, and we, like most stores, have the same reasonable expectations.

If your item was personalised, is a food product, or was especially ordered or made for you we can not accept returns sorry, as we cannot re stcok these items.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order as relevant.

What happens if my item is damaged in transit?

We put in the utmost care to pack our items so that they arrive undamaged and we must say we have a wonderful track record. 

However on very few occasions items can get damaged in transit that are beyond our control.  If this happens please email through photos of the damaged item and packaging for review. We want our clients to be happy!

What address should I send my item to?

Australia Post delivers to PO Boxes, residential addresses and business addresses.

Please note that Australia Post contractors are unable to contact you prior to delivery or deliver at a specific time.

Can I upgrade to Express Post?

You sure can!

Simply place your order online and in the notes section at checkout mention you would like to upgradto Express Post and the date you require your order by.

We will then email you the fastest most economical shipping option, along with an invoice for the additional postage cost.

Stock Availability and Backorders

Whilst we do aim to stock enough of all items to fulfill your orders we do also operate a real world shop as well as our online shop and our online inventory is affected by our bricks and mortar sales.

The site is updated reguarly but not always in real time.

If an item is out of stock (or you order more than we have), we will contact you by phone or email with an update of availiabilty, offer you an alternative or refund your order.