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1300 2INVITE

Frequently Asked Questions

What sort of images should I send for photo products?

We recommend you send us the highest quality images that you have, ideally between 300KB-2MB in size.  Low resolution images (less than 300KB) will produce a less than optimum print result. 

Please only send images that you wish to see on your personalised photo invitations and cards.

If scanning images please set your scanner to a minimum of 300dpi. Do not crop or alter images in any way, we will do that for you as part of our process. We will also do any red eye removal and minor blemish removals.

The fastest method is to email your photo directly to us, however we also accept photos via mail.  Our postal address can be found under the Contact Us page.

We have seen some spectacular results when people pose for the invitation in a similar pose to the example on our site. So have fun, set and get snapping and remember... set your camera at one of its highest settings to make sure your files sizes are high.  Happy Snapping!

Please note also that the quality of the finished product is dependent upon the quality of the image that we are sent. Once a proof is approved and production takes place, Little Dance incurs cost. If subsequently an issue is raised that is caused by an inferior image being approved by the customer, Little Dance reserves the right to recover reasonable cost incurred. This is particularly relevant for enlargements such as banners.

How many photos should I send?

If you are unsure of which photo to use you can send up to 2 photos and let us choose which will suit the best.  But please, to save your time and ours please only send the photos you would like to see in the design. 

Do you offer returns?

Printed product and custom productions.

Once we have your final approval we send your order to print or production immediately. At this point we cannot halt the printing or manufacturing process and your order cannot be stopped.

Personalised Items

We do not accept returns of personalised items or custom orders.

Food Items

We do not accept exchange or returns of food product under any circumstances.

All products

If your item is damaged in transit please keep all packaging and email photos of the damaged item and packaging for our review.

If you simply "change your mind" please be aware that Little Dance is under no obligation to issue a refund and as a general rule do not offer refunds. Like any business, we incur costs during the sale and delivery process.

If however we do agree to accept a returned product please note that, just like if you purchased from a bricks and mortar store, you will need to return the product, in a resaleable condition to Little Dance at your cost. 

If Little Dance does agree to accept returned product we also incur extra costs. These might include but are not limited to re stocking, cleaning, bookkeeping & data entry, and handling costs.

Such returned items will accordingly attract a reasonable re stocking fee (currently $15.00 per order) to cover these costs. This will be deducted from any refund due prior to payment.

Please also note that Little Dance does not refund the shipping incurred to send you the product in the first instance.

Privacy Policy

As part of your ordering we need your information to both create and despatch your order. This may include various details that you send to us. Little Dance Invitations will not pass on any private information to third parties, unless we are legitimately required to do so by law enforcement or government agencies

Please note, third parties may be placing and reading cookies on End Users’ browsers, or using web beacons or similar technologies to collect information in connection with the Google Trusted Stores program. Should you not want cookies placed on your browser, please adjust the privacy setttings in your browser to "disallow cookies.

 

Can I use a design for a different occasion?

Absolutely, our categories and wording are only to offer you inspiration. They can be changed to suit your occassion. For example a christening invitation can altered to suit a birthday Invitation.

Change I change the colour of a design?

Sure, most things aren't set in stone and can be changed to suit your occasion, there are however the odd exceptions so it's best to drop us an email to enquire, we are more than happy to help.

Can I make alterations once I recieve a proof?

Absolutely, our price includes 2 proofs, additional proofs thereafter are $5.00 per proof. 

What is your turnaround time?

For most personalised items, we aim to have a proof to you within approximately 48-72 hours of receiving your order (including photos and payment).

Caricatures are hand drawn, and take longer. The process of getting a caricature drawn by our artist can take between two to three weeks.

After we have received your final approval to print, printing takes 1 – 2 business days.

In some cases this may not be possible due to the size, complexity of an order or at peak times (ie Christmas or Easter), however in all cases your order will be shipped as soon as we can.

Depending on your timing, how many alterations are requested and how promptly we receive approval to print, the entire process can take as little as 3 days plus delivery time, (not including caricatures).

Non personalised items are packed and despatched on the next available packing day, provided they are a stocked item.

Special orders can take longer.

Typical delivery time frames within Australia for items sent courier are approximately seven business days from receipt of your order. This can change subject to order complexity, and when your final approval to print is received by Little Dance.  

Note - delivery to Perth, Townsville and Darwin can take 3- 5 business days.

Colour Variations

Colours may vary slightly from what you see on your screen to the finished product due to (but not limited to) different monitor settings, ambient light, monitor brands, monitor resolutions etc. Just like different television sets show different colours so do different monitors. Printing on different mediums may also create a colour variation. If you are unsure of a colour please contact us prior to ordering to discuss.

Copyright

Copyright exists in all designs and in the website created by LittleDance Invitations and such designs, web text, and code may not be sold, copied, reproduced or altered without prior written permission of LittleDance Invitations. LittleDance Invitations remains the owner of our designs site and code in its entirety. As with most products in which copyright exists, Little Dance reserves the right to place their logo, label or similar incorporating our web address and copyright symbol to each product.

Can you print my guests on the invitation?

Absolutely! To add a special personal touch we can add your guests names to each invitation at 0.50c per invitation.  Simply email through your guests names on an excel spreadsheet or in a word document and let us do the rest.

Can you print our invitations in another language ie German, Spanish, Greek, Italian etc?

Sure!  Simply supply the wording for your invitations in the language you require and we will send you a proof.

Can I use a professional photograph or image?

If you have a photograph and/or image that has been taken by a professional photographer, designed by a designer, then the photographer / designer owns the copyright, unless you have written confirmation stating otherwise (or a copyright release form).

By placing an order with Little Dance you agree to our Terms & Conditions and that you have written permission to reproduce and distribute the photograph and/or image and indemnify Little Dance Invitations from any liability associated with the photograph and/or image that you have uploaded.

How is my order printed?

All of our products are printed on commercial printers using the latest technology.  

Payment

We accept credit cards, paypal, direct deposit and postal money orders.

Credit card - being a St George Merchant Bank customer you will be taken to a secure St George Payment Gateway to complete your payment.

Paypal - if you opt to pay via paypal you will be taken to paypal's secure payment portal to finalise payment.

Postal Money Orders - please allow postage times when posting your money order.  Postal orders should be made out to Little Dance and can be mailed to our postal address as found on the Contact Us page.

What if there is an error with my order?

If the error is our mistake, then of course we will reprint at no charge.

However if the error is made by the customer, the card or invitation will be reprinted at the customers cost. Errors include:

  • Incorrect information entered during the order process
  • Receiving and approving of a proof containing an error, regardless of the text that has been entered.

Please check the spelling, details and layout carefully as the onus is on you that all these details are correct.

Approval cut off times

Our cut off for sending orders to print is 8:00am each morning any approvals received after 8:00am are sent the following business day. Printing takes between 1 - 2 business days.

Note - orders are dispatched Monday to Friday via Australia Post.

Can I cancel an order?

For custom designs and special orders :

If work has not commenced on your order, the order can be cancelled.

If however, work has commenced on your order a charge will be incurred to cover our costs.

For product orders such as candy, chocolate, decorations, apothecary jars and other physical non customised product.

These orders can be cancelled prior to the item being despatched. Once it is in the delivery system the order cannot be cancelled.

What is your ordering process?

Simply

  • Select the design you wish to use
  • Enter your event details and upload images - this is when you personalise your invitation
  • Pay securely
  • Receive a proof (if you have opted for a proof) within approximately 48-72 hours.
  • You give your approval to print.
  • Your order is printed and posted to you.

What images / photos do you not accept?

LittleDance Invitations will not accept offensive content and reserves the right to reject orders at their discretion.

Unfortunately we do not accept negatives or low quality photos printed paper or taken from (some) mobile phones as these produce a low quality print.

What colour envelopes do you have?

We simply don't have the room to stock every colour envelope under the rainbow so we have chosen a premium strip n seal envelope that compliements each design we have.

Communication

Email is the most efficient form of communication. It also provides us with a reference point for instructions and details your exact request.

Our experience has shown that this is far more efficient than trading calls and leaving messages for our clients.

Accordingly, the email address that you provide us with when ordering will be used as the primary means of communication with you. We suggest that you check your email regularly for updates.

Mind you, if you dont check your email that often, opt for the "SMS message me" service and we will message you when we email your proof to you. How efficient is that!

Of course, you can always call us by phone, during business hours Eastern Coast Time Australia on 03 9752 6662 :)